Customer Engineer

Date: 22/04/2025

Location: Newport Beach, CA, USA, 92660

Company: Tower Semiconductor Ltd.

About Tower Semiconductor

Recruiting World Class Talent For A World Class Leader! Join Tower Semi!

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world! If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, industrial, consumer and aerospace and defense, among others.

Job Description

Serve as the main point of contact for Tower customers, driving activities from design through end-of-life. Champion customer needs within the organization, collaborating with sales, operations, engineering, and quality teams to ensure alignment between customer requirements and Tower's business goals. Manage the complete product lifecycle, from initial design win to final ramp-down.

This Job Is For You If

You can serve as a primary interface for our customers for all issues related to design, prototyping and qualification efforts, from design win through production release.
You can serve as primary interface for all quality and reliability issues on production parts.
You can coordinate activity with the yield and engineering teams to resolve product related parametric and yield issues.
You can work with customer engineering team to ensure tape-ins occur on schedule
You can provide design funnel updates as required and work with customers to actively seek feedback on designs once tape-in is complete.
You can partner with sales to obtain customer start letter and forecasts each month.
You can partner with Operations and Industrial Engineering teams to determine capacity restraints and feedback information to the customer.
You can ensure customer tape in flows seamlessly from CAD, photo mask, through wafer start and delivery.
You can team with Operations to set proper lot priorities and obtain valid commit dates
You can obtain FSRFs (foundry service request forms) and team with Engineering to ensure process splits are performed per customer request.
You can manage MPW process from initial tape-out (clean data to mask CAD) through dice delivery.
You can team with logistics, operations and quality organization to set up customer quarterly business reviews and factory audits.
You can put together the business portion of the quarterly business review.
You can publish and drive action items which are the outcome of such customer meetings.
You can administrate E-bizz accounts for each customer, including reviewing and addressing customer help ticket activity.
You can delp support inventory reduction activities by efficiently managing customer engineering orders and wafer requirements.
You can be responsible for maintaining and improving customer satisfaction with feedback received from customer surveys and business reviews.
You can send periodic performance metrics to customers.
You can provide periodic reports and internal customer reviews to management as needed.
You can maintain and drive critical customer projects using MS Project/Gnatt charts and provide updates as necessary.

Job Requirements

5+ years of experience in semiconductor manufacturing environment.
2+ years of increasingly responsible and successful customer account management experience.
Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes to manage inline change requests and masking layer requirements (which mask set to utilize) with customer. Experience in process integration or product engineering is preferred.
Strong verbal and written communication skills needed.
Working knowledge of PROMIS preferred.
Knowledge of MS Project, Office, data collection and analysis systems and SAP (preferred).
Working knowledge of various quality systems standard (9001, 14001, TS16949) and industry standards (JEDEC).
Proven capabilities in project management and people management will be a plus.
Bachelor’s degree in engineering or science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary.
Must be authorized to work in the U.S. without sponsorship.

Compensation: $90,000 - $132,500

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Perks And Benefits

Industry leading healthcare.

Community outreach programs

Savings and Investments

Educational resources

Opportunities to network and connect

Recruiting incentive program

Employee recognition programs

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Tower Semiconductor Newport Beach is subject to certain nondiscrimination and affirmative action recordkeeping and reporting requirements which require the company to invite employees to voluntarily self-identify their gender and race/ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable federal laws, executive orders, and regulations, including those which require the information to be summarized and reported to the federal government for civil rights enforcement purposes.For civil rights monitoring and enforcement purposes only, all race/ethnicity information will be collected and reported in the seven categories identified below. The definitions for each category have been established by the federal government and are listed below.Descriptions as stated by the Equal Employment Opportunity Commission for EEO-1 Reporting Requirements:1. American Indian or Alaskan Native: All Persons having origins in the original peoples of North America and South America (including Central America), and who maintain cultural identification through tribal affiliation or community attachment. 2. Asian (Not Hispanic or Latino): All persons having origins in the original peoples of the Far East, Southeast Asia, the Indian Subcontinent. (For example, China, Japan, Korea, Philippine Islands, India, Malaysia, Pakistan, Thailand, Cambodia, and Vietnam). 3. Black or African American (Not Hispanic or Latino): All persons having origins in any of the Black racial groups of Africa. 4. Hispanic: All persons of Mexican, Puerto Rican, Cuban, Central or South American, or Spanish culture or origin, regardless of race. 5. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino): All persons having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

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Tower Semiconductor Newport Beach is committed to equal opportunity and affirmative action in all aspects of employment for qualified protected veterans. We ask that you please consider completing the section below to help us fulfill our commitments to equal opportunity and affirmative action and to meet our obligations as a government contractor under the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). VEVRAA requires us to take affirmative action to employ and advance in employment protected veterans. While Tower Semiconductor Newport Beach is required by VEVRAA to submit an annual report to the U.S. Department of Labor identifying the total number of employees who are “protected veterans” based on the categories listed below, submission of this information is voluntary on your part and refusal to provide it will not subject you to any adverse treatment. The information provided will be used only in a manner consistent with VEVRAA. The protected veteran classifications are defined as follows: • "Disabled Veteran": (1) a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or (2) a person who was discharged or released from active duty because of a service-connected disability. • "Recently Separated Veteran”: any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. • "Active Duty Wartime or Campaign Badge Veteran": a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense, (Period of War Dates: Korean Conflict June 27, 1950 – January 31,1955; Vietnam Era February 28, 1961 – May 7, 1975 for veterans serving in the Republic of Vietnam or August 5, 1964 – May 7, 1975 for all other cases; Persian Gulf War August 2, 1990 – current). • "Armed Forces Service Medal Veteran": a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Section 503 of the Rehabilitation Act of 1973 prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability.
Tower Semiconductor welcomes applicants with disabilities. We strive to provide an equal work environment for all employees and provide reasonable accommodations to qualified individuals with disabilities during the application and interview process.
If you are an applicant with a disability and have questions about reasonable accommodation during the application, the interview process or the employment, please contact us at compliance.office@towersemi.com.
Tower values diversity and encourage all qualified individuals to apply.

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Customer Engineer

About Tower Semiconductor

Job Description

This Job Is For You If

Job Requirements

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Personal Details

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Education

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