Customer Account Manager

Date: 03/12/2019

Location: San Antonio, TX, USA, 78251

Company: Tower Semiconductor Ltd.

About TowerJazz

Recruiting World Class Talent For A World Class Leader! Join Tower Semi!

 

Looking for a career path in the high tech manufacturing industry? Become part of a team focused on delivering the most exciting semiconductor technology to the world!  If you enjoy working with others in a fast pace environment and are looking for an opportunity to grow your career in the high tech industry then Tower Semi is for you.

Tower Semi is a global specialty foundry leader! We specialize in manufacturing analog integrated circuits for more than 300 customers worldwide in growing markets such as automotive, medical, indurial, consumer and aerospace and defense, among others.

Job Description

Primary interface for Tower Semi customer activities centered around customer design, tape out, engineering and prototype lots, production qualification and quality and reliability issues. Primary owner of meeting/exceeding customer satisfaction. As the key customer advocate, partners with the sales, operations, engineering and quality organizations to insure that all customer requirements:  1) can be fulfilled, and 2) align with Tower  Semi’s overall business objectives. Manage product life cycle from initial design win through production ramp-down. Support internal metric focused on customer satisfaction.

This job is for you if
  • You can interface directly with customers with the ability to act independently to resolve customer issues and concerns.  Use engineering concepts to solve complex problems requiring creative solutions and an in-depth evaluation of various factors
  • You can develop and maintain customer relationships. Program manager Engineering CAD, quality, reliability, operations, to meet customer requests. Work closely with COM team for assigned accounts to ensure customer expectations are met and ensure that customer satisfaction is above our targets and drive actions to improve it across the organization
  • You can  serve as the primary business contact for customers and can interface with Sales, Operations, Quality, Engineering, Finance and Production Control
  • You are able to work closely with company resources to resolve customer issues. 
Job Requirements
  • 5 to 7 years experience in semiconductor manufacturing environment.
  • Two to three years of increasingly responsible and successful customer account management experience preferred.
  • Must have basic knowledge of semiconductor process flows (including mask layers), Mask Cad and Probe processes enabling manager to discuss inline change requests and masking layer requirements (which mask set to utilize) with customer. 
  • Excellent verbal and written communication skills needed.
  • Working knowledge of PROMIS strongly preferred but can be waived in favor of similar experience.. 
  • Knowledge of MS Project, Office, Data Collection and analysis systems
  • Sound knowledge of various quality systems (9001, 14001, TS16949) and industry standards (JEDEC)
  • Project management experience.
  • Bachelor or higher degree in Engineering or Science fields. Emphasis in Semiconductor manufacturing is preferred. Also, MBA preferred but not necessary

 

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Perks and Benefits - US

Perks And Benefits

Industry leading healthcare on day one.

Community outreach programs

Savings and Investments

Educational resources

Opportunities to network and connect

Recruiting incentive program

Employee recognition programs